Payment Information:

Need to set up New Utility Service? Complete the Utility Service Application and remit the application and deposit to the Finance Department. If applicants are unable to appear in person, the application can be notarized and put in the 24-hour drop box or mailed. Contact for instructions on how to remit application/ deposit electronically. 

Need to make new account deposit payment by credit card? Email for special arrangements.

Payment Hardship? Contact our office to discuss payment options and arrangements before disconnect occurs.  Payment Plans and Financial Assistance resources are available.  

Finance Assistance Resources

Low Income Household Water Assistance Program

Tax, General utility or other inquiry?     Email:

After Hours Water Emergency? Contact 540-454-3629 to reach our on-call Maintenance Team.

The Finance Department is composed of three divisions: Financial Services, Billing and Collection and Accounting.

Financial Services establishes and maintains sound fiscal policies for the Town; prepares the Town’s Comprehensive Annual Financial Report and manages the annual audit; prepares and monitors the annual operating and capital budget; cash management and investments; debt management; assists departments with the procurement of goods and services; and oversight of the Finance Department.

Billing and Collection is responsible for billing and collection of user charges for water and sewer including the registration and connection of new customers, reading of the meters; billing and collecting of business license and meals tax; real estate, personal property, 
delinquent account collection (2021 and prior); daily reconciliation and deposit of receipts; and customer support services.

Accounting is responsible for accounting functions and internal financial reporting; payroll processing; accounts payable processing; general ledger and bank statement reconciliations; coordination of capital project funding and loans; fixed asset accounting and coordination of the annual inventory update; and preparation of reports for federal, state and local agencies.