Town Hall is open for walk-ins M-W-F 9:00AM-3:00PM. Visitors outside of this time, please press the “Ring” or call 540-338-7093.

 Finance staff is available to assist you in person, by email & phone (540-338-7093) Monday-Friday 9:00am-4:30pm.   Payments can be made by using the dropbox located on the side of the building.

Payment Information

Need to set up New Utility Service? Complete the Utility Service Application and drop it in our drop box or mail it to 221 S Nursery Ave. Purcellville, VA 20132.
*We are currently not requiring new customer’s to appear in person or have the application notarized out of an abundance of caution due to COVID-19.

Need to make new account deposit payment by credit card? Email for special arrangements.

Payment Hardship? Contact our office to discuss payment options and arrangements before disconnect occurs.  Payment Plans and Financial Assistance resources are available.  

Impacted by COVID-19? COVID-19 Federal Relief programs are provided by Catholic Charities and Loudoun Cares. The State of Emergency ended on June 30, 2021. The postponement of water disconnects has been lifted. The Town will resume water disconnects to accounts with unpaid balances in September 2021.

  • Contact the COVID-19 Emergency Fund and Helpline Today! Leave a message at 703-669-5040 

Finance Assistance Resources

Tax, General utility or other inquiry?     Email:

After Hours Water Emergency? Contact 540-454-3629 to reach our on-call Maintenance Team.

The Finance Department is composed of three divisions: Financial Services, Billing and Collection and Accounting.

Financial Services establishes and maintains sound fiscal policies for the Town; prepares the Town’s Comprehensive Annual Financial Report and manages the annual audit; prepares and monitors the annual operating and capital budget; cash management and investments; debt management; assists departments with the procurement of goods and services; and oversight of the Finance Department.

Billing and Collection is responsible for billing and collection of user charges for water and sewer including the registration and connection of new customers, reading of the meters; billing and collecting of taxes including real estate, personal property, business license and meals tax; delinquent account collection; daily reconciliation and deposit of receipts; and customer support services.

Accounting is responsible for accounting functions and internal financial reporting; payroll processing; accounts payable processing; general ledger and bank statement reconciliations; coordination of capital project funding and loans; fixed asset accounting and coordination of the annual inventory update; and preparation of reports for federal, state and local agencies.